Warranty, Service and Support
Sounds nice and is even nicer to have.
It is even better when it works and there is a real person being helpful on the other end of a telephone call or email willing to assist you with whatever problems you are experiencing.
Therefore, to be on the safe side you should contemplate the following:
Do I want to be sure the warranty is looked after or should I wing it, save a few dollars, and buy from an unauthorised seller?
Products purchased from PARD Australia directly or its Authorised Representatives (which are actual stores and shop fronts in case you want to drop in and have a look before you part with your cash) are fully warranted for 2 years for IR Night Vision devices and 3 years for Thermal devices.
Devices purchased elsewhere are warranted for 12 months only.
If you choose the other route and purchase online and or grey imported products and should run into problems…… then you will have to raise the issue with the entity who sold you the product and not PARD Australia.
PARD Australia is based in Victoria and provides full in-country Service, Support and Repairs.